Complaint: Phoney Email Coupons

on 06 June 2019 about TracFone in category Telecom

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My complaint:

After renewing my wife’s cell phone service for 2 years they sent us an Email coupon for 25%off on our next equipment purchase. Now my service was due to expire the next and I was going to upgrade to smart phone service I was going to try another carrier but the promise of 25%off on the next purchase caused me to buy 2 years of air time. When I selected the cell phone and applied the coupon code that they sent me it came up with a void code message.I contacted their customer service via text chat and phone and was told the code was not valid I offered to forward the Email there response was they did not want to see it and there is no refunds on air time I feel cheated

0 0 vote
Justified complaint?

Suggested solution:

Either refund the money that I just sent them for 2 Years worth of air time or honor the coupon that they sent me. I will be happy to forward the Email that tracfone sent me to anyone who would like to see it. Thank you for your help in this matter

Message from Robin from Complain.biz

1 year ago - We have posted a tweet about your new complaint about TracFone

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