My complaint:
I have had my peloton bike for almost 3 years. It has mostly sat in our basement gym unused as I got pregnant shortly after purchasing and then had a second child shortly after my first.
I have been continuously paying for my monthly subscription since purchasing this bike, even during the years it was sitting un touched.
Last week I went to go ride the bike as I have decided to start using it regularly again, to find out that the screen wouldn’t turn on. I called peloton and was told that my warranty was only 1 year and that now I need to pay $550 plus tax if I want to replace the screen. Had the screen broken due to regular wear and tear or because I broke it i would have no problem replacing it. But now they want me to spend another $600 on a screen that they will only guarantee for 1 year.
I spoke to peloton and the person forwarded my complaint to a manager. I was asking for an exception to replace the screen at no cost. I was told they can’t help me.
I think this is extremely disappointing considering the extremely high cost of the bike plus the monthly expense. I would think peloton would stand behind its product that was a manufacturer error as the screen broke after barely being used. This is very clearly a default with the actual bike itself.
Suggested solution:
Replace my screen at no cost.
