While Optum provides a wide range of healthcare services, our community has highlighted several recurring issues with their customer experience. Common complaints include unresponsive and unhelpful customer service, billing discrepancies, and inadequate handling of medical concerns like loss of function due to broken ulna. Additionally, some users have reported issues related to noise pollution in certain facilities.
To prevent these issues, we recommend that customers keep detailed records of all communications and billing statements. If you encounter any problems, contact customer service immediately and document everything—taking notes and saving any relevant paperwork. Additionally, provide feedback about facility conditions to help improve the overall experience.
Do you have a dispute or had a bad customer experience with Optum? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Optum.
Our sentiment meter has detected that Optum complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Optum, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
We have received 0 complaints about Optum over the last 12 months. The graph below shows a monthly breakdown.
Curious about Optum's track record in addressing complaints within the Healthcare category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Optum. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Optum by calling 1-800-356-3477. If you want to reach out to Optum through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Helpful experiences shared by verified Optum customers. Search, discuss and connect with other people in our community.
Complaint from Barbara Young on 18 October 2023 about Optum.
Optum continues to bill me. I am told I have a 0 balance. But continue to receive bills that states zI am 120 days past due. I do not want this on my credit report. After several calls to customer... Read more
Complaint from Cjenks4reaves on 02 September 2023 about Optum.
I'm unable to see a specialist due to none available in my network I'm 58 and thr loss of function is not acceptable it's crucial for care at earliest stage. It's bee. 2 months I still have t been... Read more
Complaint from Trying2 sleep on 24 June 2023 about Optum.
Noise Pollution before a normal waking hour. Every Saturday there are three men with lawn mowers and blowers. Around 6:45 am Normal people sleep in on the weekend or try! Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
