My complaint:
I had a bad experience with Opodo that s I will never use their services again. In January 2023, I accidentally signed up for Prime membership. Despite my immediate attempts to cancel it, the payment went through and couldn’t be refunded due to the 30-day limit. Recently, on 28/2/24, I discovered that a renewal charge of £70 was deducted from my account.
When I contacted customer service on 29/2/24 to request a refund, I was only refunded £50 and given a voucher, which I find unacceptable. The customer service representative repeatedly asked if I could hear her due to poor connection, making the experience even more frustrating. It’s disappointing that the company’s terms and conditions prevent full refunds for customers in situations like mine.
Suggested solution:
No
