Oman Air complaint: CANCELLED FLIGHT – WAITING FOR A REFUND
Filed 9 Dec 2021 by Lisa
We had flights booked to return to the UK for Christmas on 17.12.21. Oman Air cancelled this flight and offered us an alternative flight 5 days later – this was no good for us as we would miss a family event. Therefore I requested a refund through the website and got an email back from the refund team stating that they would respond within 15 days. It is now over a month and numerous emails and telephone calls and still not response. We have already had to book replacement flights with another airline and I need to get this refund from Oman Air. Customer service have been so unhelpful and still nothing from the refund team.
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