My complaint:
On 24th April 2019 I purchased a new computer from Currys. I also purchased Office 365 which was registered using an outlook email address which has since been closed down.
My home address is 1 Westfield Close, Durrington, Salisbury SP4 8BY.
On 18th February 2021 my daughter using mssarahspencer@gmail.com invited me to join her family Office 365 which I accepted. I cancelled the Office 365 that I had taken out in 2019.
On 6th July 2021 you took by direct debit £59.99 from my bank account using an expired bank card. I queried this with my bank at the time. I was informed that an expired card number could be used for payments that had been previously set up..
On 5th July 2022 you again took by direct debit £59.99 from my bank account using the same expired bank card as before.
COPY OF ENTRY ON MY BANK STATEMENT
A debit card payment of £59.99 to MicrosoftMicrosof was taken from your account
Date of transaction:
Tuesday 05 July 2022
Transaction type:
Debit Card (DEB)
Authorisation method:
Not Available
Retailer name:
MicrosoftMicrosoft 365 P
Retailer location:
Reading
Card number:
1146
I contacted Microsoft Support on 6th July Case :1041249987 expecting a refund of £59.99 and ation that no further payments would be taken. You closed the support ticket on 7th July.
On 8th July you sent me an automated email asking to complete a satisfaction survey. I completed the survey indicating that I was not happy.
Suggested solution:
I would like to have refunded the £59.99 taken on 5th July 2022 and also the £59.99 taken on 6th July 2021. I would also like written ation that there will be no further requests for payment.
