While Office 365 offers a comprehensive suite of productivity tools used by millions worldwide, complaint data from our community has flagged several recurring issues with the billing and support services. Common complaints include being charged for services no longer in use, difficulties in canceling subscriptions, and unresponsive customer support. Customers also report confusion over billing cycles and challenges with obtaining refunds for erroneous charges.
To avoid these issues, we strongly advise customers to regularly review their subscription status and billing information. Ensure you cancel any services you no longer use well in advance of the billing cycle and keep documentation of all interactions with customer support. Additionally, closely monitor your bank statements and promptly contact support if any discrepancies arise.
Do you have a dispute or had a bad customer experience with Office 365? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Office 365.
Our sentiment meter has detected that Office 365 complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Office 365, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about Office 365 over the last 12 months. The graph below shows a monthly breakdown.
Curious about Office 365's track record in addressing complaints within the Software category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Office 365. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Office 365 by calling (800) 642 7676.
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Helpful experiences shared by verified Office 365 customers. Search, discuss and connect with other people in our community.
Complaint from peter.spemcer@ntlworld.com on 08 July 2022 about Office 365.
On 24th April 2019 I purchased a new computer from Currys. I also purchased Office 365 which was registered using an outlook email address which has since been closed down. My home address is 1 Westfield Close, Durrington, Salisbury SP4 8BY. On... Read more
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