My complaint:
My bike broke at the end of November 22, I made multiple phone calls, put in multiple “tickets” with no redline, no call back no emails nothing. Finally I was given an email for an escalation department, I dealt with 3 people from this department for a solid month before I spent $160 for a service tech to come out, the technician spent literally 7 mins in my house…unplugged the bike and plugged it in and said your monitor is shot!
It then took a few days to get max from the escalations department to call me to place the order, which was put in on 22. Two weeks pass and I check periodically the status of the order, I call back no answer leave a message no response, I call Ifit and literally speak to 5 people and am on hold for 2.5 hours, they say the part is in back order and I won’t get it until mid March, then after speaking with a supervisor somehow miraculously the part is in the warehouse!
I am extremely disappointed with the service I have had throughout this process, the amount of money I spent on the bike may not be a lot to the people who work for your company but it was to me, and then have to pay almost $700 for the monitor and shipping is kind of a slap in the face after being treated the way I was. The people I spoke to were rude, did not know how to solve my problem and the answer to dealing with me was to transfer me or disconnect the call.
I am positive I will buy from the competitor next time, and I will also share my experience with everyone who asks
Suggested solution:
I should jut have had to pay for the service technician or the money spent on that should have been taken if the price of the console, the bike was less than 3 years old and the technician originally said it was covered under warranty. I would kkke a refund if everything as a courtesy and apology for the inconvenience
