NordicTrack complaint: S15i console customer service

My bike broke at the end of November 22, I made multiple phone calls, put in multiple “tickets” with no redline, no call back no emails nothing. Finally I was given an email for an escalation department, I dealt with 3 people from this department for a solid month before I spent $160 for a service tech to come out, the technician spent literally 7 mins in my house…unplugged the bike and plugged it in and said your monitor is shot!
It then took a few days to get max from the escalations department to call me to place the order, which was put in on 22. Two weeks pass and I check periodically the status of the order, I call back no answer leave a message no response, I call Ifit and literally speak to 5 people and am on hold for 2.5 hours, they say the part is in back order and I won’t get it until mid March, then after speaking with a supervisor somehow miraculously the part is in the warehouse!
I am extremely disappointed with the service I have had throughout this process, the amount of money I spent on the bike may not be a lot to the people who work for your company but it was to me, and then have to pay almost $700 for the monitor and shipping is kind of a slap in the face after being treated the way I was. The people I spoke to were rude, did not know how to solve my problem and the answer to dealing with me was to transfer me or disconnect the call.
I am positive I will buy from the competitor next time, and I will also share my experience with everyone who asks