Excessive Noise and Pulsating Belt
Complaint from 866 538 6117 on 21 August 2023 about NordicTrack.
When waking belt feels like it's going to stop and while walking or running noise is extremely Loud where it even hurt your ears! Read more
NordicTrack complaints
NordicTrack Complaint Sentiment: Neutral
Our sentiment meter has detected that NordicTrack complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with NordicTrack, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 16, 2024
NordicTrack complaint process
Do you have a dispute or had a bad customer experience with NordicTrack? Submit your NordicTrack complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of NordicTrack.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional NordicTrack complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about NordicTrack?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
NordicTrack complaints chart
We have received 3 complaints about NordicTrack over the last 12 months. The graph below shows a monthly breakdown.
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NordicTrack complaint statistics
Curious about NordicTrack's track record in addressing complaints within the Fitness & Sports Centers category? Dive into the all-time complaints data right here!
11
Total complaints
11
Open Complaints
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Complaints pending
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Complaints resolved
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11 ratings
How to contact the customer service of NordicTrack?
Below, you will find the contact information for the complaint department of NordicTrack. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
866-538-6117
Contact form:
You can contact the customer service of NordicTrack by calling 866-538-6117. If you want to reach out to NordicTrack through their own website, you can use their contact form.
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NordicTrack reviews: (11)
Authentic experiences shared by our community for your benefit.
Item configuration purchased does not match configuration delivered
Complaint from Marlonkh on 16 August 2023 about NordicTrack.
Purchased a NordicTrack S27I from the Nordictrack website that depicted the configuration of add-ons I wanted. Received the bike, unpacked and began to assemble, then realized the configuration of add-ons were those of another bike (S22I) Apparently the advertised... Read more
Treadmill not working
Complaint from Maria Hardy on 05 June 2023 about NordicTrack.
Treadmill not safe when I’m using it jumping speeds by itself . Service Technician came replacing parts and they ordered another part more than 2 weeks after arriving at house and technician has not responded. They have made 3 visits... Read more
Treadmill has never worked.
Complaint from Joey Simms on 31 March 2023 about NordicTrack.
I purchased norditrack treadmill last May 22, it’s now March 23. The incline has never worked. Their technician has been out 7 different times and has replaced wires and boards multiple times, but nothing works. He told a couple of... Read more
Commercial 1750 console failure - no fix after 3 months
Complaint from Pkrueger2023 on 20 March 2023 about NordicTrack.
Console failed after NordicTrack tried to automatically updat it. This was New Year’s Eve. We have full and extended warranty. NordicTrack agrees that they broke it, but after 3 months they have not fixed it. Meanwhile my iFIT membership... Read more
Broken and no repeating
Complaint from Vita on 08 March 2023 about NordicTrack.
Mine oliptical trainer was broken in December, the engineer looked at it was surprised that internal storage of elliptical was different from the others and electrical part worked way too slow compared to others same make, however he done something... Read more
S15i console customer service
Complaint from Jkynn291974 on 17 February 2023 about NordicTrack.
My bike broke at the end of November 22, I made multiple phone calls, put in multiple “tickets” with no redline, no call back no emails nothing. Finally I was given an email for an escalation department, I dealt... Read more
Defective tradmill
Complaint from Louise2504 on 19 January 2023 about NordicTrack.
My treadmill no longer works They said they would replace it..now their saying cos it's a discontinued model they can't..I said just send me a treadmill the same value. They said they won't ..they told me to dismantle it and... Read more
Warranty
Complaint from Richard Garcia jr. on 10 January 2023 about NordicTrack.
Motor burnt up on treadmill and they will not honor warranty, my thread mill has a 25 year warranty on motor, they want proof of purchase and I registered it, it show day, month and year when I bought it. Read more
Where is my order?
Complaint from SilentK on 17 March 2022 about NordicTrack.
I have had a terrible time with NordicTrack. Specifically their choice in shippers. My order has been in my area waiting to be delivered for a month! All attempts to contact the shipper were ignored. It got to the point... Read more
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