Complaint: No seat despite having paid for train tickets

on 23 November 2018 about Virgin Trains in category Public Transport

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My complaint:

I have paid for tickets with Virgin Trains 23rd December – 28th December for a return journey from London to Carlisle and I have not received a seat for the return journey. I have spent no end of time phoning them up and the seats have not been released. I called again today and was told I would have to collect further coupons. I am not messing around. I have paid for these tickets and would expect a seat and I am not going to keep phoning these morons.

0 0 vote
Justified complaint?

Suggested solution:

Compension and a seat number. This company is a disgrace.

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