Skip to content
File a complaint
File a complaint

Virgin Trains complaints

Virgin Trains complaint: No seat despite having paid for train tickets

Open 843 views Public Transport
File your Virgin Trains complaint How does Complain.biz work?

Filed 23 Nov 2018 by Gillian Simpson

I have paid for tickets with Virgin Trains 23rd December – 28th December for a return journey from London to Carlisle and I have not received a seat for the return journey. I have spent no end of time phoning them up and the seats have not been released. I called again today and was told I would have to collect further coupons. I am not messing around. I have paid for these tickets and would expect a seat and I am not going to keep phoning these morons.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

1 comment

  1. Gillian Simpson

    I have tried to contact their complaints department or speak to someone higher up. All my emails bounced back and I was left hanging on to music when I asked to be put in touch with someone who could deal with my complaint. This is disgusting considering the amount of money charged for a poor service

    Reply

Wronged by Virgin Trains too?
Make it sting!

Launch complaint