My complaint:
Firstly, the most urgent at this moment they have blocked the My US account, and we have to send them proof of payment which we have done numerous times. We have a customer waiting on us for his goods.
We have been having issues since June 2023 with missing goods and damaged goods. It has been very difficult because, this our lively hood, and our income and are lives that we are talking about here.
We have also had a computer that went missing and goods that have been delivered to us damaged, and when we have put in claims they just seem to put it back on us and told us at once stage that they don’t have an invoice for one of our computers. We are being pushed from piler to post and the chats get cut and we have to start all over again and it is time consuming and being in south Africa we have to be us all night to get through to them. There does not seem to be a person there that we can talk to sort out our issues. We pay insurance for the reason of damages, and it is excruciatingly painful and frustrating that no one can help us with this issue. The insurance is paid for a very good reason.
They want to cancel claims because the lost invoices wand they don’t know what is going on themselves and then they ask us appeal and then it starts all over again all over again. then the appeal is closed, and they tell us to appeal.
We are just at a lost at what to do about getting our clam sorted out
We put on the deliver on their webpage to ship with DHL 5days delivery and they send us an email saying the goods will be delivered in 10 days. They say it is the same price, but the point is we need delivery in that time.
I don’t have a file because it is on my parters computer and he is busy fighting with them now.
Suggested solution:
We would like our account to be unblocked and for them to please pay for the claims that we have put in. We pay insurance for this kind of thing if it should happen. We have lost income because of this and need to recover quickly as we have customers that need their goods, and we need to move forward. We want a manager to take control of this and deal with it and not close our claim and tell us that we have to appeal it again and again.
Please can you sort this out.
