Last September 11th I received an email from Mytrip, announcing the cancellation of my flight due to Coronavirus. They gave me three options: re-book, refund or open ticket.
Since then I´ve been trying to call them more than 15 times. Finally, today, October the 16th and after 45 minutes, I get to contact a service agent who passes my call three times from agent to agent, and at the end they tell me their system is down.
Imagine my nerves when they answer me that I should contact them any other time.
1. Refund inmediately without further excuses.