My complaint:
I book flights with Mytrip on the 8th February 2022. I paid for 2 x 20kg baggage for both the outbound and inbound flight, which can be evidenced in the email ation I have attached.
Mytrip have only booked my baggage for out outbound trip, leaving me with no baggage booked for inbound flight.
I have made numerous calls to the Mytrip helpline, with extremely lengthy wait times and also sent an email of which I have received no reply. Each time I speak to Customer Services, they inform me to wait a ‘few days’ and my baggage will be added. This has been going on since February and still no action has been taken.
On Friday 22nd April 2022, I asked for a refund on my outbound baggage, so I could book it direct with the airline, I was informed that it was non-refundable (even though my baggage has not been booked). I subsequently requested a call back from a Supervisor to resolve the issue. I was informed they would call me back in 2-3 hours, I received no call back.
I have unfortunately had such a poor experience with Mytrip and this has caused me a lot of undue stress.
Suggested solution:
To resolve this complaint, I would like the baggage added to my inbound flight, which I paid for back in February within the next 5 working days, or the baggage amount to be refunded.
