My complaint:
I booked a flight for my uncle from Faroe Islands to Lithuania with a layover in Denmark. Later one of the flights got delayed which meant he would miss the next flight. So I contacted mytrip and they rescheduled the flight from the 11th of December to the 18th of December for 30 pound fee. On the 17th of December I tried to make a check in which I was not able to do so in any app or website. I contacted my trip, had to wait many hours in the queue (understandable so because of the corona) they were always redirecting me to other employees and for hours trying to send me the booking reference numbers for the check in. Finally one of the employees told me he will make the check in himself and send me the boarding passes in two hours. After more than 2 hours I received an invalid link for the check in from mytrip. It was only 6 hours left until the flight when they told me that this flight was in fact canceled. My uncle knew other people who were getting on the same flight, neither mytrip or the airlines have emailed me about the cancelation so I was sure that the flight wasn’t canceled. At the end they issued me a refund that I am still waiting for. I’m writing this complaint because they were telling me misleading information all day and cutting off the line. Later I bought the same ticket through the original airlines and my uncle boarded the plane. I think they just simply did not do their job of rescheduling which I paid the fee for and weren’t even trying to fix it, just lied.
Suggested solution:
I should be reimbursed of the 30 pound fee. It's not fair to charged for the service I didn't receive.
I should be reimbursed of the ticket I had to buy only few hours before the flight which was way more expensive than the original one. (538 euros)
