My complaint:
Booking ref: L5SWDW
Order: R466LH
i have sent numerous emails on this and have bot received a proper response. I have also called up and the response is that i need to ‘raise a complaint form online’.
This is horrible service from your company. Here is a list if my complaints ans what we have been throigh, i want these adresses immediately or i will be seeking legal action.
1: our return flight was cancelled (apparently on 0512) and I received no notification of this from your company. I even triple checked this in my junk emails and I have nothing. This has meant that we can’t get compensation from the airline as they claim they gave you enough warning. So we need some sort of compensation from your company for this as we have had to pay for:
1.1 extra 3 days accommodation,
1.2 transfer visas to the US as our flight took us through US
1.3 Inconvenience of Longer flight home
1.4 £100 phone bill waiting on hold to your team which, after all this, were unable to sort this and I I had to do it myself.
1.5 £30 change fee when your team did nothing and in the end I had to change the flight myself directly with the airline – i called up on this and they said ‘rakse a form’. see below for further information on this.
2. as above, I was told your team was rebooking us on the return flight every day over 4 days, having been put on hold for an hour to speak to you every day. Each time I rang I was told you were dealing with the airline and rebooking us on a flight – I then received an email 3 days before we needed to leave telling me to ‘contact the airline’
Luckily I did this myself and they put me on the flight, thanks to no help from your company who were meant to be doing it. In fact, the airline said it was against company policy for them to do it directly with me but they did because I told them how bad your service has been and they did me a favour.
I, however, paid £30 to change the date with your company and, as mentioned above, no one did it. I eventually had to call the airline myself and they did it, so I need this £30 back.
I look forward to hearing from you and, if above not considered properly, I will be taking legal action.
Dan
Suggested solution:
We need some sort of compensation for this as we have had to pay for:
1.1 extra 3 days accommodation,
1.2 transfer visas to the US as our flight took us through US
1.3 Inconvenience of Longer flight home
1.4 £100 phone bill waiting on hold to your team which, after all this, were unable to sort this and I I had to do it myself.
1.5 £30 change fee when your team did nothing and in the end I had to change the flight myself directly with the airline - i called up on this and they said 'rakse a form'. see below for further information on this.
