My complaint:
My daughter in law has been tested positive for COVID-19 today. Our whole family has been in extremely close contact with her throughout the whole time. Due to the unforeseen circumstances, we are left with no choice but to cancel the trip for the safety of passengers of the cruise and for our family.
The details of the cruise and passenger names are as follows:
PAK SUEN CHAN
WAI KWAN FAN
Ship MSC MUSICA
Please allow to refund the full amount or the credit to us. My husband and I have both flew to Europe from Hong Kong and will be further subject to the quarantine rules in Hong Kong, just to attend the cruise. We have also booked flights from Germany to Venice just for the cruise. This was supposed to be a honeymoon trip for my son and my daughter-in-law. However, it is very unfortunate and unprecedented that she has been diagnosed with COVID-19 and it is extremely likely that our whole family will also be positive. We are very disappointed by this situation. We trust that you would understand that this situation is unprecedented, and COVID-19 is a pandemic that the world is fighting against, and hope you could do your part to assist with the refund as soon as possible.
Suggested solution:
They never reply my request
