My complaint:
On March 1st my husband and I got a room at 3050 W 49th Avenue Denver Colo Motel 6, I made the booking through hopper and put it under my husband’s name Jeffrey Fox. We checked in our room which was room 168 ground floor which was what I had paid for. On March 2nd 2023 I had booked another room again through Hopper the travel Agency app. Our stay was from the 2nd to the 3rd . The morning of the 3rd my husband went down to the office with both of our room keys and to tell them we were staying one more day and that the room was already paid for. Michael who was working that morning said that Expedia was having problems on there end and he re keyed our room keys and told my husband it was fine and that he would call down to the room when he wanted my husband to come back in and sign the paper. This was at 9:30 a.m and it was approximately 2:30 and my husband and I had to leave and travel to Castle Rock which is( half-hour away from the motel) for a job interview . We arrived in Castle Rock at about 3pm when I got the message that motel six was kicking us out for non-payment. I immediately called the motel and the lady that was working the front desk that day ( she refused to tell me her name) started telling me that if we were not back to pay for the room ,that she was going to call the cops and have our things removed . So as any paying customer would do we drive like heck to get back . Missing our interview and missing a days pay to deal with this . When we got back to the motel the lady behind the desk was very rude and told me she would give me 5minutes to get on the phone with hopper otherwise we couldn’t even get our stuff out of the room and we had to leave the property. Well I got a hold of hopper and explained to them what was going on that the motel said we didn’t pay and that the lady was very rude and mean and belittling us and treating us like we did something wrong. The whole time I am standing outside cause she won’t let us back in our room and is freezing outside. It was then that hopper got a hold of the motel and the manager came out to talk to my husband and I and said that she could see the payment but couldn’t seem to redeem it. I understand that completely but does this make it right for the employee behind the desk to treat us so poorly and making me cry and threaten us?? It took 2 hours .about before this was resolved and after all this all we got was sorry about that and here’s your keys . How can a motel treat a PAYING customer so badly and cause me my whole day dealing with this making me lose out on my daily job and losing out on another job possibly. I have never been treated so rudely in my life. Is this how you treat your customers? That lady definitely needs to lose her job! The manager was nice (but you could tell she was just acting) She didn’t care what or who she was hurting. I’ll never be back even if the motel gave me a free room.
Suggested solution:
I want my money back for that day they said I didn't pay, making me lose out on the pay I had coming in for that day. Treating us so rudely the employee that threatened us should definitely not be in customer service, I could file a complaint against her .
