While Moonpig offers a popular range of personalized cards and gifts, complaint data from our community has flagged several recurring issues with certain product deliveries. Common complaints include flowers arriving wilted or in poor condition, missed delivery deadlines especially around significant dates like Mother’s Day, and difficulty reaching customer service for resolution.
To avoid these issues, we strongly advise customers to place orders well in advance and provide accurate delivery information. If problems occur, promptly contact Moonpig’s customer service, documenting all interactions and providing clear photographs to expedite the resolution process. Additionally, following up on tracking information can help ensure timely deliveries.
Do you have a dispute or had a bad customer experience with Moonpig? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Moonpig.
Our sentiment meter has detected that Moonpig complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Moonpig, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 29, 2025
We have received 0 complaints about Moonpig over the last 12 months. The graph below shows a monthly breakdown.
Curious about Moonpig's track record in addressing complaints within the Gift Shops category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Moonpig. To amplify the impact of your complaint, please use our complaint form.
For Moonpig support through email, send your inquiry to help@moonpig.com. If you want to reach out to Moonpig through their own website, you can use their contact form.
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Helpful experiences shared by verified Moonpig customers. Search, discuss and connect with other people in our community.
Complaint from 23069HYULY9 on 13 April 2023 about Moonpig.
My daughter saved up her pocket money in order to buy me a lovely bouquet of flowers. After experiencing some health issues, so I was really excited to receive this beautiful bouquet. However when they arrived I was disappointed but... Read more
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