My complaint:
For the last week I have spent several hours trying to resolve a fraud charge on my card. Not that this card has never been activated to start with. My card is from Aspire bank and I can never get a straight answer or credit for this fraud charge. Several people there have told me that they will credit my account, but never receive a credit. I have asked to speak to a fraud supervisor and never get connected to one. This is the poorest customer service I have ever experienced from a large credit card company.
HBF018
Fraudulent Charge Affidavit
I hereby report fraudulent and unauthorized charges on my ASPIRE account. I state that I have not given anyone authorization to make the charge(s) listed on the back of this form with or without my credit card or to sign my name. I further state that neither I nor any member of my family have charged, received, authorized, or instructed any person to purchase, charge, or receive the purchase(s), or to obtain the cash advance(s), listed on this form.
I am willing to testify as to the above statement and to participate in the prosecution of any individual(s) responsible for making the unauthorized charges on my account or any person named as a suspect if investigation proves heshe made the unauthorized charge(s). I understand that the following information is needed to verify this complaint and to limit my liability concerning unauthorized charge(s) made on my account. This information may be used to internally investigate your report and may be provided to the appropriate police agency.
Account Number:
Your Name: __________________________________ Date of Birth ___________________
Your full address______________________________________________________________
(Street number and name) (city) (state) (zip)
Home phone number____________________ Work phone number______________________
Employer ____________________________ Social Security Number ___________________
Driver´s license information ____________________________________
(State of issuance and number)
Please include a photocopy of your driver’s license for our records
Please list any and all authorized users of the account ________________________________
Date, place and time of your last purchase __________________________________________
Was your card returned to you when you last made a purchase with it? YES _____ NO _____
Did you lose your PIN number? YES_____ NO _____
Please explain the circumstances surrounding the loss or theft of your cardaccount
number. _____________________________________________________________________
____________________________________________________________________________
Briefly explain how and when you discovered that your card had been loststolen.
______________________________________________________________________________
04131958
5600 S. 73rd St. Lincoln, NE 68516
402-979-7424 same
U-Haul 226 96 0840
Carolyn Hambleton
NE 16349150
nonr
Do not recall it has been a very long time
X
X
An unauthorized charge showed up on my card for $125.87
You notified me via phone
4546 Last 4 digits
HBF018
“OVER”
______________________________________________________________________________
Please list any other credit cards that were loststolen or incurred fraudulent charges.
______________________________________________________________________________
______________________________________________________________________________
Was any other type of identification loststolen, i.e., license, social security card, work I.D.?__________________________________________________________________________
Do you have any suspicions (even minor with no evidence) as to who might be responsible for the unauthorized use of this account? (if yes, please indicate whom, their address, phone number and relationship to you.) ______________________________________________________________________________
______________________________________________________________________________
Police agency notified __________________________ Date of Report _________________
Phone number of agency ________________________
Name of Officer taking report ____________________
Please list the unauthorized charge(s) below. Use an additional sheet if necessary. Or if available, you may attach a copy of your statement(s) circling the fraud charges.
Date of Charge Amount Merchant
This form must be signed for acceptance.
I DECLARE THAT THE FOREGOING ABOVE IS TRUE AND CORRECT.
_________________________________ ___________________________________
Your Signature Authorized User’s Signature ( if any ) May 17, 2021
$125.87 Deliveroc
NO
Suggested solution:
First credit my account.
Then ban Aspire from issuing Master Cards.
