My complaint:
To Whom it May Concern:
I don’t know where else to reach out. Please read about my recent trip to the Sheraton West at Wrigley. Mesa AZ
My Daughters wedding was in Mesa. I booked a block of rooms at the Sheraton west in Mesa Az.
Two rooms arrived on Tuesday March 28th. Check in is at three. We were told that rooms were not ready and to check back in gnirty minutes. After being told that they were so busy and it wasn’t their fault, we finally got into our rooms at 6 and 8 PM. Mind you, we had one Pregnant and one disabled. My room did not have air working. After three calls to FD, some finally showed up the next day. awe had to move rooms. We had a ton of things for the wedding and it was quite difficult, but we were happy to have air. We unloaded into our new room and discovered the AC didn’t work in it. So after many calls, we had to move again. We had to miss the wedding events to deal with this! No help no apologies nothing.My daughters wedding week was not off to a great start. Towels were always out!
Next day, I talked with bar restaurant about having 20 people for dinner. I wanted to make sure they could handle it. We were told yes, but in reality there was one person working, who acted as the bartender and server for the whole restaurant. You can only imagine how this went. The server is not to blame. She tried her hardest!!
Next day, I towels.
Security was no. Existent and we had some scary things happen.
One of our guests went up to their room to find a threatening note saying she was next.
Guests arriving late from Bars, took the stairs to their room. They were greated by an agitated man who we assume was homeless.
We told FD and nothing was done
Next day: pool day for the wedding block guests. Man at Bar started making threats to other patrons. The pool bartender asked FD to kick him out, but they said they wouldn’t. Said man, then came into pool and started causing issues with my guests. After being run into, aggressively splashed etc, we very nicely asked him to leave us alone. He got out of the pool making threats and coming at my party. Luckily we had some big guys that directed him out. He made terrostic threats saying he was going to kill rape the girls etc. since the FD did nothing, the bartender called the cops. The swat team came and you can read more on the police reports. My Daughters special week was ruined. The whole party had to give info t the police and obviously pool day was ruined.
I checked out the next day and had gift certificates for opening Bonvoy credit card. No k e knew how to use them, and I am still trying to get that fixed, but no one returns calls.
What was supposed to be a great time with our wedding guests turned into a shit show. It wasn’t only that but the staff’s attitude and rudeness just added fuel!!
I am sad, angry, to say the least. We are from Minnesota and this was a trip that people made to have fun! We feel cheated out of what should have been an awesome week.
I
Suggested solution:
Refund of money
