Marriott complaint?

Do you have a dispute or a bad customer experience with Marriott? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 22 Marriott complaints we received.

The US customer care number in our data is 1-800-535-4028, and Marriott Bonvoy members can also open a case through the app or the help section on marriott.com. For anything that happened during a stay, the hotel is faster: nearly every Marriott property is franchised or run by a management company, so the front desk and the general manager control your room, your bill and any compensation.

Have the confirmation number, the property name and the dates ready, and put your account in writing where you can. Charged a no show fee on a booking you changed? Start your complaint here and we help you write an effective complaint fast, drawing on thousands of complaint letters that actually worked.

Refunds follow the booking. A reservation made directly with Marriott is cancelled through your Bonvoy account or the reservations line, and the rate you chose decides the outcome: flexible rates refund up to the deadline shown on the confirmation, while advance purchase and non refundable rates normally do not. A booking made through a travel site is refunded by that site, and the hotel will not override it.

For money taken during a stay, ask the property in writing, quote the exact charge and keep the bill and any photographs. Put the dates, the charge and what you were told in your complaint here, where other guests with the same charge on their bill can back your case up.

Ask the hotel for an itemized copy of the bill and identify the exact line you dispute. Incidental holds, resort and destination fees, parking, minibar and damage charges are added by the property, so only the property can reverse them, and the person who can authorize that is usually the front office manager or the general manager rather than the agent at the desk.

Check an apparent double charge carefully before you escalate: a pending authorization and the final charge can sit side by side for several days before one drops off. If a charge you never authorized stands after that, your card issuer can open a dispute, and the itemized bill, the confirmation and the emails are what decide it. A complaint sent through our complaint process backs that up: we push it out to Marriott by email, social media and printed letters.

Corporate customer care sits above the hotel, but because most Marriott properties are franchised or independently managed, your case is normally passed back to the property with a request to respond. Write it so it survives that trip: the property name and city, the confirmation number, the dates, a short factual account and one clear line saying what you want.

If you are a Bonvoy member, say so and include your number. If the issue involves safety or discrimination, state that plainly in the first line so it is not handled as a routine service complaint, and keep every reply you receive.

So far consumers reported 22 complaints about Marriott here, with an average rating of 1.1 out of 5. The most common themes: charges nobody authorized and stays billed twice, properties that are not clean or not maintained to the standard the brand suggests, discriminatory treatment by staff, safety problems on hotel grounds, and customer service that promises to follow up and then does not.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Marriott through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem at Marriott can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.