Marriott Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Marriott over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

Marriott complaint process

Do you have a dispute or had a bad customer experience with Marriott? Submit your Marriott complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Marriott.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Marriott complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Marriott?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Marriott complaints chart

We have received 5 complaints about Marriott over the last 12 months. The graph below shows a monthly breakdown.

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Marriott complaint statistics

Curious about Marriott's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!

22
Total complaints
22
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 22 ratings

How to contact the customer service of Marriott?

Below, you will find the contact information for the complaint department of Marriott. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-535-4028
Contact form:

You can contact the customer service of Marriott by calling 1-800-535-4028. If you want to reach out to Marriott through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Marriott reviews: (22)

Authentic experiences shared by our community for your benefit.

Employee discrimination

Complaint from Mothernlovingson on 15 January 2024 about Marriott.

Started off with manager and general manager taking me from my job duty of cleaning rooms. They put me in laundry due to the fact I cleaned to good. But the most recent complaint is I was hospitalized and they... Read more

Comments: 0
Rating:

Marriott Brown Palace in Denver Is Dirty and Unprofessional

Complaint from DisgustingBrownPalace on 08 November 2023 about Marriott.

This fraud of a hotel is shockingly run down (worst and noisiest AC I've ever experienced, bad elevators, slow parking valets, peeling paint, bad bathrooms, no hot water, strange smells), and actually quite dirty (if you take a good look... Read more

Comments: 0
Rating:

Getting my gender wrong

Complaint from MalaysianGirl on 25 August 2023 about Marriott.

I am sick and tired of MARRIOTT sending me emails as a MISTER. I was BORN female in my BIRTH CERTIFICATE! This has been ongoing for more than few YEARS from various hotels. This is extremely DISCRIMINATIVE and DEGRADING to keep... Read more

Comments: 0
Rating:

Safety issued

Complaint from melissahumm59 on 07 April 2023 about Marriott.

To Whom it May Concern: I don’t know where else to reach out. Please read about my recent trip to the Sheraton West at Wrigley. Mesa AZ My Daughters wedding was in Mesa. I booked a block of rooms at the Sheraton... Read more

Comments: 0
Rating:

Reservation Not Honored

Complaint from Wff111650 on 05 April 2023 about Marriott.

We made a reservation online on 2252023 for 44-82023 using Marriott points just as we had done at this same hotel in 42022 and in Utah Oregon in 52022 and in Fort Wayne, Indiana in 72022. Each time we... Read more

Comments: 0
Rating:

Rude staff, negligence and fraudulent charges

Complaint from MalaysianGirl on 20 March 2023 about Marriott.

I have MULTIPLE issues with Sheraton Imperial Kuala Lumpur INCLUDING fraud! 1. First night of stay I was overcharged a tourism tax although I am a local Malaysian and NOT a tourist. 2. The key did not work so we... Read more

Comments: 0
Rating:

HORRIBLE TREATMENT OF MICHAEL IRVIN

Complaint from Master Sergeant on 16 February 2023 about Marriott.

I find it alarming that what is being reported in the media on the Michael Irvin incident. If the facts are on your side, put out a statement on what is going on. Even if you can't address... Read more

Comments: 1
Rating:

Complaint about Status Update

Complaint from kindsoldier on 17 December 2022 about Marriott.

My Marriott number is 501107108. I should have the Marriott Gold Elite Status, which is part of the benefit of Amex Platinum Business card. I enrolled over two weeks ago and received enrollment ation from Amex 11 days ago. However,... Read more

Comments: 0
Rating:

Beware: Hotel doesn’t compensate vendors

Complaint from JulesSF on 28 September 2022 about Marriott.

Mariah from the hotel concierge contacted us to clean a guest’s items urgently. They said the guest would provide his card info soon. We ly provided services and the guest didn’t pay. We contacted the hotel and spoke with the... Read more

Comments: 0
Rating:

TOTAL RIPOFF: $296 for Two Nights Parking

Complaint from Reg Warren on 20 September 2022 about Marriott.

Absurd, ridiculous, totally unjustifable. Billed after we lefy ! No appropriate signage. No attempt to inform us. Just a piece of scrap paper on our windshield after check out. More than 20 emails to complain - totally ignored. And Customer Disservice... Read more

Comments: 0
Rating:

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