My complaint:
Mariah from the hotel concierge contacted us to clean a guest’s items urgently. They said the guest would provide his card info soon. We ly provided services and the guest didn’t pay. We contacted the hotel and spoke with the Manager Daniel who said it was unfortunate and refused to compensate or pursue the payment from the guest saying that the guest had emailed a picture of one of his underwear shirts as “damaged.” If it were damaged, the guest would’ve said something while staying at the hotel during his entire week there we Pinter out.
We also stated that we relied upon the reputation of the hotel and believe the hotel should pay us first then pursue the matter with their guest. They tried to have us email him directly. We said no thank you. We never dealt with the guest firsthand and shouldn’t have to now. The hotel acted as a middle man and should have pursued and finalized the matter before the guest even left. Perhaps the guest has a habit of not paying for services under the guise of “dissatisfaction” or “damages,” as some as some unethical consumers habitually do.
In the end the hotel had the audacity to suggest we set up an account with them (while refusing to pay for this issue), to potentially avoid this kind of issue moving forward and we declined to continue to provide services for them.
Suggested solution:
They should compensate us.
