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Marriott complaint: Lack of cleanliness Maintenance of Room

Open 146 views Hotels / Motels

Filed 19 Sep 2022 by Christina

We stayed at the Marriott Hotel for 11 days. During our stay the room was never vacuumed. We would come from the beach and there would be sand on the carpet. I would have to use a towel to sweep it off because the housekeeper wasn’t vacuuming the room. Then the toilet was never cleaned because there would be residues at the base of the toilet which clearly showed it shehe wasn’t cleaning the toilet properly. The bathroom was a handicap bathroom and the shower area was never cleaned either. I would leave empty plastic caps in the shower and would find them. There would ge remnants of toothpaste left which indicated the housekeeper wasn’t washing the tile area. Then extra toilet paper was never left so if it finished I had to use extra napkins which I had in my purse. The bedding never got fixed. My husband would complain that the sheet and blanket was never straightened out. The housekeeper would throw the quilt over the bed without straightening out the sheet abs blanket. This is supposed to be a 5 star hotel but the service does not reflect this. The rate we were charged was not cheap. If feel we shouted ve compensated for the lack of service. We want to rerun in February for my birthday but my husband is reluctant to book a room there for us.

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