Complaint: Management

on 25 October 2019 about Extended Stay America in category Hotels / Motels

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

Dirty rooms, the size and breed of a dog that can stay in the hotel. Manger not following up on complaints.

0 0 vote
Justified complaint?

Suggested solution:

They get better housekeepers, they have someone to go behind the housekeepers to make shore the room is clean the right way, I feel the manger is responsible for making shore the room are clean. It also should be the manger responsibilities to take into consideration that there are ALL kinds of people come and go from this hotel. The hotel needs to be inspected by someone from the outside unannounced, so they can see if there is any health issues. They should have a limited to the size and breed that can stay in the hotel.

Notify of
Inline Feedbacks
View all comments