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Lowe’s complaint: Poor Coordination

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Filed 28 Aug 2021 by Malcom

My washer broke down. I have a Protection Agreement with Lowe’s and therefore I called the company (82721)to schedule a repair call. The Lowe’s agent set up the visit for 83121 between 8am-4pm with a ation email. About 30 minutes later, the contractor assigned to come out called and said they won’t be able to come until 91321. I have a sick mom at home and my washer is critical. I tried calling Lowes back and I was on hold a very long time with no success of speaking to anyone. I can’t go 17 days without a washer. Washers, refrigerators and rangers are critical items.

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