My complaint:
On March 19 I did the order 531003091744737 for $265 to receive 25,000 points to be delivered on March 20 from 4 to 5 p.m. at the Signal Hill Superstore. The offer was 25,000 points for the $250 order. When I filled everything the total was 31,000 points.
At 3 p.m. I got the email reporting that some products for $18 are unavailable. My order cost was reduced to $240. I called the store at once and asked to add some product for $22 for me to receive 25,000 points. They promised to do this. They deceived me. About 30 min later another person called me telling that it was too late to change something, and they couldn’t find the manager. It was the midday! I told her that I wouldn’t take the order if they didn’t add 25,00 points to my account. They promised to call me back and again deceived me! There was no call at all.
At 4.11 I received the email that my order was on the way! Unfortunately, the deliverer almost didn’t speak English, and I couldn’t explain the situation to him and refuse to take the groceries.
On March 21 there was a call, I assume from a manager, who gave me the following phone 1 844-295-8219 promising that they would add 25,000 points to my account. I called by this number. The answer was: “We can change nothing!”. Just spent time and nerves (I’m 82 and my husband 85 years old).
Please add 25,000 points to my account as there was no my fault in this situation. Please inform me about the measures taken to punish the stuff of this store as they didn’t want to rectify their fault and deceive their loyal client.
Suggested solution:
Add 25,000 points to my account.
