My complaint:
I purchased a flight ticket through Lastminute.com.
Upon receiving the ation email, I noticed that no invoice was provided by Lastminute.com. However, the airline subsequently sent me an invoice for the same booking, which clearly indicates a total amount that is significantly lower than the amount I was charged by Lastminute.com.
According to the invoices received from the airline, the prices paid for the flight were higher than the price shown during booking, as are as follows:
Flight 1: 90.74 UER (33.521 HUF)
Flight 2: 182.31 EUR
In contrast, Lastminute.com charged me a total of 28.000 HUF 160.647 HUF i.e. 210.59 EUR for the respective flights.
I would like to highlight that despite the instructions stating that invoices should be available for viewing and downloading within 5 working days from the date of booking, I have not been able to access or download any invoices through my customer account (see: https://www.lastminute.com/en/help/assistance.html?productflightsfaqhow_can_i_request_a_receipt_of_my_bill)
As a customer, I am entitled to receive a detailed invoice that provides transparency regarding the charges and any potential hidden fees. The fact that the invoices are not readily accessible raises concerns.
Lastminute.com remains unreachable, and does not address the issue.
Suggested solution:
They should refund the difference immediately.
