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KFC complaint: Incorrect Order and employee disrespect

Open 132 views Fast Food / Delivery

Filed 24 May 2022 by Michelle

I placed an order for your 8 piece value bucket meal and when i arrived home they had not given me the chicken. I was unable to call the store as I later found out when I went back that their phones are not working. I had to drive a half hour back to the store to get the chicken and when I asked for new sides the employee ( not the manager) stated that I was going home anyway so I should just heat them up. You cannot heat up coleslaw and when I stated that I wanted new sides the employee just threw her hands up in the air and stated Hell No. Another employee told me that they would give me sides and I said they were lucky that I was not also asking for my money back. The lobby is closed so I was doing all of this in the drive thru. When I asked for the corporate number and the name of the employee they just circled the website address on the receipt and refused to give me the employees name but I guess the manager wrote her name which is Krsytal. I am very disappointed in how I was treated. I have worked in the restaurant industry for over 20 yrs and would never think of treating a customer with such disrespect.

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