My complaint:
This is the second Keurig K-Supreme that I have had an issue with. The first I received, I purchased and returned through Amazon. The second, I’ve only had for barely over a month and I had the same issue. The descale light would not go off after descaling. I followed the manufacturers instructions, but this time, it turned off during a cycle and never powered back on. I missed the window for returning to Amazon by two days and tried to contact Keurig. They tried to help me troubleshoot, but decided it would be best to send me another Keurig since this one obviously wasn’t functional. I sent all of the information they asked me for, which was quite ridiculous: a picture of the serial number (I had already given it to them by phone), the original receipt, a picture of a handwritten paper with the reference number and my name written on it in front of the coffee maker. I sent all of this and they sent me a response saying that the pictures were blurry. I immediately sent it back and it said that they might accept it in two or three days. They sent me another email saying to call them back even though I had stayed on the phone with them for an hour the day before. They sent me another email saying I hadn’t sent them the shipping address. I sent that and they sent me another email saying I hadn’t written the date on the handwritten letter. All of this is a game to them. My machine is under warranty. It should not be this difficult. They actually told me to throw the machine away. I’m glad I didn’t.
Suggested solution:
They should send me a new Keurig like they said they would and stop making me jump though silly hoops.
