My complaint:
I am making a complaint about my Kayo subscription.
About 1 month ago, I was advised by an automated email that my billing method was invalid and that threatened to cancel my account if I didn’t rectify this.
I was overseas at the time and I could not login to add another voucher, as Kayo blocks access from outside Australia.
I then contacted Kayo and advised of the same. I advised Kayo that I could not login to sort this out.
I further advised Kayo that I would attend to this when I am back in Australia and able to login. I also advised Kayo not to cancel my account.
I am now back in Australia and have logged into my account, which has been cancelled (of course).
I have purchased a $50 voucher to use with my account. I had tried to add this, and that has not worked (again, of course).
I have followed the message which says contact support.
I contacted support and the person told me that vouchers do not work anymore and to add a credit card.
Kayo payment options on your website indicate that vouchers are acceptable.
I had my $50 voucher and I provided this to Kayo via who have added it for me.
It seems that I have also lost my $10 Telstra discount too, as well as being charged the full rate for my new subscription.
I have also had to add a credit card that cannot be removed, despite the fact that I had been paying with a voucher.
Thank you
Ashley Brabham
Suggested solution:
1. Refund the money they have over charged me for the $10 Telstra deal
2. Continue with the Telstra deal that I was on
3. Remove my stored credit card details
4. Provide compensation for the 22 emails that I have had to send thus far
