Made a reservation from Dulles to Tacloban Philippines, round trip, online quotes were much cheaper on the justify site, sales agent stated those rates were not available, even though my girlfriend and I constantly refreshed our internet and even calling the airlines. Then they charged me an extra $300 for a cancellation and best price guarantee above the standard terms, they said old me I could only get a 24-28 hour layover in Manila, when I calledPhilippines Air Lines they stated they had flights every 2 hours, I needed a flight itinerary for my renewal of my passport, so they suggested leave out Tacloban and I could add it later, I called back numerous times because I was getting lower flight rates and better times on Tacloban, each time I called I was transferred or dropped and a few times I was called a liar and the 9th person said he had no record of any other calls, even though each time I gave them my name and ticket number, each time they stated it was a recorded line, and they did not have time to listen to my recordings, I was also refused to speak with a supervisor. I finally talked withTim in customer service, he agreed with all that I said and told me what to say to the sales agent. 13 more phone calls and they could not give me a flight as advertised, when I asked if I could get a refund they stated they would charge me $450. Again ridiculous since the times I wanted were still available and now I had to pay more money and additional funds for luggage, most of these people barely speak English and lack communication skills, this is not a good way to run a business, I will try ASAP tickets even if I have to pay more, I spent too much time on the phone with this, they flood me with emails and do not stand by what is sent, I am now waiting for my itinerary that they said would email me 7 hours ago and now no one is available, what happened to 247 service
They should pay my additional baggage fees because they lacked skill to do the job and why would I get a flight with a 24 hour layover when advertised flights are there, and each time I reach someone they must verify everything about me.
I need a receipt and itinerary for a hotel reservation and again they are telling me to be patient and wait 24 hours