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InTown Suites complaint: Office closed before check-in

Open 104 views Hotels / Motels

Filed 22 Jun 2022 by Wanda

Reservation made for week June 18-June 25. Upon arrival at 6:50 pm, front desk office doors locked – property attendant stated nothing he could do and office closed on weekend. Had to find other accommodations. Arrived at front desk on Monday only to be told reservation cancelled. Contacted 1-800 for reservations and was told nothing they could do. I want a full refund of any funds charged or to be charged as I did not stay at the hotel, but arrived in sufficient time to check in.

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