My complaint:
Im gonna copy what i have already sent to the Intown Suites. This is what i messaged them: On Tue, Mar 31, 2020, 7:38 AM Veronica Swisher wrote:
To whom it may concern: I had a reservation for a week 330 – 46 for Myself, wife mother to attend a funeral for a family member who suddenly passed to show up at the property at approximately 2:45 to find out the manager on duty had gave our reserved room to someone else. She was very unprofessional and rude… Slammed the door in our faces, got an attitude with Us when we asked why our room was given to someone else, said she dont know what to tell us when we asked if any other intown properties would be able to accomodate our needs. I asked if i could talk to her boss and she proceeded to get aggressive speaking with me and telling me She is the boss! As she shut the door in my face. I cannot put into words how unpleased i am. My family and i ended up missing half of the funeral persession because we had to scury around a city that i am completely unfamiliar with to find a half decent and priced place to stay for a night or two. Im going to attach my reservation with this message. I would like to recieve an email from a boss or supervisor of the employee that was on duty yesterday. Thankyou. Joseph Boykin
On Mon, Mar 30, 2020, 7:00 AM InTown Suites Extended Stay Birmingham AL – Southpark Drive wrote:
They respond to my letter saying this: On Tue, Mar 31, 2020, 10:14 AM InTown Suites Customer Service wrote:
Thank you for your message. Our customer support team targets to respond to all inquiries within three (3) business days. We’ll get back to you as quickly as possible regarding your inquiry. Operating hours are from 8:00 am – 5:30 pm EST, Monday through Friday, excluding holidays. If you need immediate assistance, please contact the Property Manager at your location who can assist you.
Sincerely,
InTown Suites
I responded saying this:
Thankyou. Could I have your name please? Our reservation was for a week and in the amount of $300. I had to book 2 nights at a hotel for My family and myself for the amount of $222. My wife and mother are very angry about this whole situation with your hotel and what it has costed us both financially, emotionally and spiritually. No amount of financial compensation will be able to make this burden on my family go away but i , my wife mother definitely would like compensated as soon as possible. My wife Mother are devastated by this unfortunate situation and may proceed to take more further and appropiate action to address this issue is left unsatisfied
Suggested solution:
Myself and my wife and mother are very upest by their actions of cancelling a guaranteed paid reservation that i made for a week to attend a funeral in birmingham Alabama...by them cancelling our reservation it cost us pain and suffering ..not to mention we missed half of the funeral ceremony...and costed Me over $600 to stay at another hotel we found for a week...thats double the amount it was gonna cost with the reservation i had at intown suites. The rudeness and unprofessionalness was appalling. I could go on and on. I would like compensate d for the week reservation that i made that was guarenteed...and also would like compensated for the pain and suffering it costed me not only finainally but emotionally.
