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Instacart complaint: Theft

Open 244 views Supermarkets / Grocery Stores
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Filed 9 Apr 2021 by Meg

I placed an order for a grocery delivery. It was supposed to be about $60$65 with the $9.95 delivery fee. Thats fine, until my items are ordered, and I see an item that I know I didn’t order, in my bag. In confusion, I proceeded to check the website, where I noted that I had paid an extra $30 on my bill, and my shopper had added a few items at my expense. I contacted instacart via Twitter, and was told I would get a refund within 5-10 days. The only refund I have received in 9 days now, was the tip. That I went and removed after I realized their employee had stolen from me. (And at this point, who knows how many others!!)

A charge from Instacart you do not recognize? What IC* INSTACART on a bank statement means

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