My complaint:
I opened an account, but after making a successful order, the next one’s were less than impressive. My payment methods were being refused and when I contacted Instacart’s customer service with the chat window…they hung up on me. I reached out again and they would not respond at all. I opened a new account and everything seemed fine. My payment methods were being accepted, but on the second order…they said 60% of the items were out of stock. The next day I placed another order and watched the driver on the map. His vehicle was on the other side of town for most of this event and for the last hour his vehicle didn’t move on the map. All this seems intentional. It feels like someone there has decided to blacklist me. I am in a wheel-chair and need this service, so for all these events to happen to me…well, it is just wrong(and hurtful).
Suggested solution:
Well, first I would want the Main Office to look into this and find out why this is happening.
Then I would want them to tell me why it happened.
Then...I would want them to make it right.
How?
The facts usually lead to the how.
