My complaint:
I booked a round trip flight (All Nippon Airline) from Hoppers Vancouver-Delhi-Vancouver from May 11th- May 26th, but due to unavoidable circumstances I had to cancel my flight but before I cancelled it, I ed with hopper if I am eligible for refund. They said I can get Travel credit for future to re-book my flight.
And now I have cancelled it and trying to book a new flight; every time I try they say WRONG ITINERARY.
I spoke with the airline (ANA) they said that Hopper has given you the travel credit, we didn’t ;so they can only help me. At first when I emailed the Hoppers they were very warm and welcoming but later when I asked that I have issue booking the new flight from my Airline credit, the APP is not letting me do that.
They said they are looking into it and will help me shortly, they reverted my email to different associate and they all said they will help me, one of the associate even asked me my preference for the flight booking so that she can get me the quotation but the other associate who was suppose to revert never replied. Then I had to raise the request again after 2 days, and now the new guy was handing my case but he wanted me to elaborate my concern which I did twice as he asked me too. But still he doesn’t understand what I need even though I made my self very clear that I need to rebook my ticket with my travel credit.
And I am still waiting but haven’t heard back yet and now it feels like they just want to avoid paying me back so that they can keep that money (which is $1508.00 CAD)
Suggested solution:
They never did, its still ongoing and no one is responding.
