While Hopper offers a convenient way to book travel deals, complaint data from our community has highlighted several recurring issues. Common grievances include unresponsive or poor customer service, challenges in obtaining refunds for canceled bookings, and incidents of double booking leading to overcharges. Customers also report difficulties with canceled hotel reservations and misleading advertisements about price freezes.
To avoid these issues, we strongly advise customers to double-check booking details before finalizing any payments and to keep detailed records of all transactions and interactions. If you encounter any problems, contact customer service immediately, document all correspondences, and consider using a payment method that offers buyer protection.
Do you have a dispute or had a bad customer experience with Hopper? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Hopper.
Our sentiment meter has detected that Hopper complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Hopper, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 0 complaints about Hopper over the last 12 months. The graph below shows a monthly breakdown.
Curious about Hopper's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Hopper. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to Hopper through their own website, you can use their contact form.
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Helpful experiences shared by verified Hopper customers. Search, discuss and connect with other people in our community.
Complaint from Jpease on 03 June 2024 about Hopper.
I had a ed room booked at holiday inn express in downtown chicago. Upon check in the hotel could not find my reservation. The clerk at the hotel says this has been happening quite a bit with Jopper. You’ll need... Read more
Complaint from 1AngryCustomer on 19 January 2024 about Hopper.
Purchased insurance to cancel for any reason. It says on my receipt that a flight can be cancelled up to 3 hours before departure. My father died, and I tried to cancel 5 days before the flight so I could... Read more
Complaint from Danii Veney on 09 December 2023 about Hopper.
I booked a one way flight from SAN-MIA. My flight has a layover in DEN which isn’t unusual at all. However what IS unusual is that I was given Two different ation codes for this itinerary. Unsure of what that meant I continued... Read more
Complaint from Tonde1216 on 07 November 2023 about Hopper.
I booked a flight with Hopper in september this year and due to some change in plans I was unable to travel so I cancelled the flight well in advance of my departure date Hopper gave me a flight credit... Read more
Complaint from t2jack3291 on 21 September 2023 about Hopper.
I had a return flight schedule on July 22, 2023 with JetBlue. They changed my flight till that night instead of AM. I had to get back earlier so we cancelled the flight. Jet blue has indicated... Read more
wont give refund back my card..when purchased $400 antime cancel no reason . just getting run around .want just give a voucher .multiple calls and emails .trip is still 7 weeks away cant fly Read more
Complaint from HTaylor on 17 August 2023 about Hopper.
Booked a room with a hot tub as advertised and ed with Hopper Arrived at hotel, booking was for a room without a hot tub No info to say you had to pay for parking at the hotel Also room was... Read more
Complaint from CustomerComplaintHopper on 26 July 2023 about Hopper.
I booked a round trip flight and wanted to add on cancellation for any reason, but mistakenly added on the cancellation if airline delays for 1 hr or cancels. I called Hopped immediately to advise of my mistake, said I... Read more
Complaint from WANHENG YIN on 14 July 2023 about Hopper.
I hope this letter finds you well. I write to you with a heavy heart, seeking your assistance regarding a deeply troubling experience I encountered with Hopper Company and its associated agent which the vendor is RENTAL 8 and supplier... Read more
Complaint from C99 on 09 July 2023 about Hopper.
I did my booking in the app for my birthday weekend . I arrived to this crappy hotel that doesn’t look like the pictures at all. The staff is rude. They don’t want to talk to me and ignore me.... Read more
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