Hopper complaint: Price Freeze Error

Name: Price Freeze Error
Item: Hopper
Rating: 1
Author: Danielle

Open 21 Mar 2023 109 views Online Services

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Filed 21 Mar 2023 by Danielle

I purchased a price freeze for the Sydney Boulevard Hotel which processed in my account 2 times.
The app shut down a number of times and I lost my price freezes and could not use them to book.
I would like my deposits refunded please

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Case details

Status: Open
Company: Hopper
Filed: 21 Mar 2023
Rating: 1/5
Desired resolution: Refund me 2 x deposits
Problem: Price freeze charged twice, then lost
About: hotel price freeze

Progress

Filed
Company notified
Company replied
Resolved

21 Mar 2023 Complaint filed and published
21 Mar 2023 Message from Bizzy: we notified Hopper about this complaint.

See all 56 Hopper complaints

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