My complaint:
I purchased a hotel stay for 5 nights in a double room and included breakfast.
I am due to travel on the 26th of May and before I travel I wanted to make sure the hotel had my booking, they ed the booking although not with breakfast as I paid for.
The customer service team at hopper ed I had breakfast during a complaint I raised about money leaving my account which wasnt in the initial purchase.
They ed breakfast was included and i have screen shots of the ation.
Now the customer service team are saying I dont have breakfast included and never booked that option yet at the time of my purchase it was the only option!!!!!!!
Suggested solution:
I want breakfast included in my booking - or I want a full refund as I was miss sold this booking!!!!!
they offere be 10usd as an apology which is laughable!!!!
