Complaint: Charged even when the booking was not successful

on 06 May 2022 about Hopper in category Online Services

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My complaint:

I tried to book a frozen flight using hopper. When I paid the flight, it tools like forever for processing. And it did not proceed. I proceeded to look for a new flight and tried to make the payment but no success again. The page says that they make a temporary hold to the account, but my bank says they actually charged the amount for both transactions.

Suggested solution:

I need a refund of the whole amount charged for both transactions because there is no ation at all

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