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Hopper complaint: Charged even when the booking was not successful

Open 118 views Online Services

Filed 6 May 2022 by Nery

I tried to book a frozen flight using hopper. When I paid the flight, it tools like forever for processing. And it did not proceed. I proceeded to look for a new flight and tried to make the payment but no success again. The page says that they make a temporary hold to the account, but my bank says they actually charged the amount for both transactions.

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