Hopper complaint: Hopper refused to refund my refundable flight booking
Filed 3 Oct 2026 by Jw
Booked a change for any reason flight, but wasn’t given the option to book any we wanted. They refused even though we were following the booking rules. We tried to call them but that cost £40 in charges from the UK.
This flight was booked in may 2025 and we asked to change the flight in August 2025. They gave us an alternative flight but we didn’t want it. We were given no other choice.
What I want is a Refund or a new flight at a time and date we actually want as that’s the deal we bought.
There was no way to complain after the initial phone calls.
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