Holiday Extras complaint: Meet and greet

Firstly I want to make it clear, I understand the travel industry is busy however I am disappointed in the service I received not only on the day of travel but from the customer service personal at Holiday Extras. 

In April I sent my original email regarding the level of service I received when using Holiday Extras meet and greet service at Gatwick Airport. I shall below reiterate my original complaint. 

The service I received was not what I paid for. 

Upon returning from our holiday we had to go and collect the car from the car park normally used for purple parking customers. 

Considering I paid substantially more for the meet and greet service, I am deeply upset I received ehat in essence was purple parking.

Due to not receiving the service I paid for, I would like compensation. 

I then received an email from Holiday Extras on 15062022. The 2 month wait I can understand for the original contact however although this email stated that I will hear back from HolidayExtras soon, I had to further chase this case up once in July and twice in August. 

My booking reference is CYLZQP.

Please note some of this booking was paid for by a voucher as you refused to refund my refundable booking when i made a date error; however I wish my compensation to be given in cash. 

I look forward to your reply and a quick resolution. 

Devon Wakefield