My complaint:
Firstly I want to make it clear, I understand the travel industry is busy however I am disappointed in the service I received not only on the day of travel but from the customer service personal at Holiday Extras.
In April I sent my original email regarding the level of service I received when using Holiday Extras meet and greet service at Gatwick Airport. I shall below reiterate my original complaint.
The service I received was not what I paid for.
Upon returning from our holiday we had to go and collect the car from the car park normally used for purple parking customers.
Considering I paid substantially more for the meet and greet service, I am deeply upset I received ehat in essence was purple parking.
Due to not receiving the service I paid for, I would like compensation.
I then received an email from Holiday Extras on 15062022. The 2 month wait I can understand for the original contact however although this email stated that I will hear back from HolidayExtras soon, I had to further chase this case up once in July and twice in August.
My booking reference is CYLZQP.
Please note some of this booking was paid for by a voucher as you refused to refund my refundable booking when i made a date error; however I wish my compensation to be given in cash.
I look forward to your reply and a quick resolution.
Devon Wakefield
Suggested solution:
Even though it has now been 5 months, I still have not received any resolution to my complaint as such I am now asking for a 75% refund, this is 50% for not receiving the product I paid for and a further 25% for the lack of communication from Holiday Extras staff
