My complaint:
No response to Multiple Emails Requesting Immediate TERMINATION of Agreement.
Direct Debited $48 then a further $78 from my CBA Transaction Account. This second debit was taken approx 03:00hr last Tues July 11/2023. I recall clearly as I was up in post surgical pain at the Ashford Hospital after having had a major reconstructive surgery (R) Shoulder Joint.
I was due for D/C the next am on Wed July 12/2023 but the $78 that was taken by Hello Fresh left me short of the $250 I had saved in my account to cover the Hospital’s Excess Payment. Not a scenario I ever wish to be placed in again. I left after being discharged to where I reside with a Carer Kym to begin recovery.
On Friday July 14/2023 a second Package arrive from Hello Fresh.
Raw Chicken meat packages were immediately placed in the Freezer. Yesterday mid day Kym placed a raw chicken pack in the fridge to defrost. Upon going to utilise this chicken still sealed she immediately noted a foul odour of contamination and it was disposed of immediately. However I took two camera images of 1) the raw chicken and 2) the Hello Fresh Packaging that clearly demonstrates a expiry date of the 19th July or tomorrow on the Friday.
Finally I did convey to HelloFresh quite clearly that I am a Pensioner on a Disability Support Payment and paid every F/N and after the first debit I knew right then that I could not justify the cost. In the original marketing I was led to believe I was to try the product before I enter into anything binding but I was very wrong. Then the contaminated raw chicken is ‘UNACCEPTABLE’ to my and my carer’s physical physical well-being.
Suggested solution:
Terminate any agreement with a immediate \\\'Full Refund\\\' of both the $48 and the $78 credited back to my CBA Account on Hello Fresh\\\'s File. I have been ignored as a customer, put in a position where I could not pay my Private Hospital No-Gap payment of $250 a nearly consumed \\\'Contaminated Raw Chicken\\\'s if it was not for my carer Kym noticing a problem. I am really angry at this brand as their APP does \\\'Not Allow\\\' the customer to easily navigate and end any meal plan at any moment as advertised in their marketing. Once this business has your financial details then the customer has to do what I am doing this AM to enforce my basic Australian Consumers Rights not to mention if I was to notify Disability SA Advocacy or contact NDIS complaints forum.
