HelloFresh complaint: Unresponsive To Several Emails To Terminate Meal Plan/Continued

No response to Multiple Emails Requesting Immediate TERMINATION of Agreement.

Direct Debited $48 then a further $78 from my CBA Transaction Account. This second debit was taken approx 03:00hr last Tues July 11/2023. I recall clearly as I was up in post surgical pain at the Ashford Hospital after having had a major reconstructive surgery (R) Shoulder Joint.

I was due for D/C the next am on Wed July 12/2023 but the $78 that was taken by Hello Fresh left me short of the $250 I had saved in my account to cover the Hospital’s Excess Payment. Not a scenario I ever wish to be placed in again. I left after being discharged to where I reside with a Carer Kym to begin recovery.

On Friday July 14/2023 a second Package arrive from Hello Fresh.
Raw Chicken meat packages were immediately placed in the Freezer. Yesterday mid day Kym placed a raw chicken pack in the fridge to defrost. Upon going to utilise this chicken still sealed she immediately noted a foul odour of contamination and it was disposed of immediately. However I took two camera images of 1) the raw chicken and 2) the Hello Fresh Packaging that clearly demonstrates a expiry date of the 19th July or tomorrow on the Friday.

Finally I did convey to HelloFresh quite clearly that I am a Pensioner on a Disability Support Payment and paid every F/N and after the first debit I knew right then that I could not justify the cost. In the original marketing I was led to believe I was to try the product before I enter into anything binding but I was very wrong. Then the contaminated raw chicken is ‘UNACCEPTABLE’ to my and my carer’s physical physical well-being.