Goodwill Industries complaint: Bad Service

I went there today and found a cute Horse Decoration and it was broken when I looked at it on the shelf. It was price 6.99 I had a few of things and ask could it be possible to get a discount since it is broke the cashier said she would ask. Then another worker ask what she needed she told her can I have a damaged discount and the other worker said in a big booming voice we dont discount nothing broken or otherwise no matter the.price I am not deaf and there are no signs to say sold as is no discounts if its broken . Goodwill gets the items for.free and the prices on some.of that stuff is ridiculous a Plastic Crab for 6.99 ? Really ? who comes up with the prices and rules for the free items they get they are not for the poor people any more . The workers dont need to be rude she might as well use the store speaker it is just as LOUD!!