My complaint:
I have been in contact with Godaddy (an internet company that sells domains) and have attempted to cancel my membership. I have tried online and was on the phone for 3 hours on 1/5/2024 to no avail. I have also emailed the CEO and head of Customer service and got an email error. I am getting answers such as You have to downgrade before you can cancel your account ma’am, Sorry our system is down as you can see, and Then I tried to cancel online another way, and it gives an error message. I believe Godaddy’s system is designed to reject cancellations. My Bank of America Account has been charged $87.06 and I canceled this over a year ago and now that the new year is here, I am being charged again. It’s egregious that no one will help me, and after trying again today 1/6/2024, I am at a loss.
Suggested solution:
Please refund my money.
