My complaint:
On Wednesday, March 31st, at approximately 3:00pm, my wife pulled up to the front of the Dunkirk, MD loading area. Two (2) employees were standing there doing nothing while my wife was trying to load $400 worth of groceries into her vehicle. At that time, it was raining and she got pretty wet. She looked at the employees standing there, made eye contact with both of them, and both employees ignored her and stayed under cover so they wouldn’t get WET. My wife is 71 years old and has several medical issues. She also had shoulder surgery which weakened her right arm making it very difficult to grip, carry, and lift anything that is heavy. Her injury occurred while performing her duties as a Registered Nurse Helping To Lift One Of Her Patients. She performed her duties, so why shouldn’t she expect and receive the same treatment! And, by the way, she always tips these so-called helpers whenever she needs help loading our groceries. If your organization cares about customer service, you should put a little more attention to ensuring this does not result again and these two employees should take your policy seriously.
Suggested solution:
Discipline (meaning: teach your employees about how valuable customer service is to a service based organization such as Giant Food). Losing customers is a big deal when employees show little or no concern in providing the service they were hired to perform. If you have had other complaints relative to this problem, then more action should be taken.
