My complaint:
Dear Executive Management Team,
I have been a loyal Giant customer for many, many years. Yesterday (62922). I was shopping and when I checked out, I had to bag my own groceries, which I have to do every time I checkout. By now, I am used to it but yesterday the cashier (Joey) appeared so dead behind the register. As I finished paying, he just handed me the receipt. I was pissed off. I didn’t get a thank you for shopping Giant or thanks for bagging. I am in the store shopping weekly. Sometimes twice a week. If you review my account, you will find my household spends thousands of dollars a year.
I am 68 years old. Retired as a Director of a retail business with 450 locations. I have some experience with operations, scheduling and staffing issues, PL, budgeting, blah, blah, blah. I would access your location has a lacking management team. Just to touch on a few of my concerns.
-Carts are never available in the store and shoppers must return to the parking lot to retrieve one.
-When I have ed the SM, his response (from behind the customer service counter) was, I am waiting for someone to come in, sorry
If you are an SM, shouldn’t ..
HeShe manage it and do it themselves if need be? Or shuffle an employee to do so for 15 minutes?
Blaming the lack of service andor courtesy on staffing issues, would be and is, insulting to a customer. This the 2nd time I have reached out.
The last time was at least a year or so ago.
In closing, I am advising I will continue to be a member of the GIANT family but to do this, I have to travel from Bensalem to the Giant location at Grant Ave @ the Boulevard. It is like night and day comparison of stores. at Grant Ave;
-Carts are always available
-Employees scan, stop and bag, resume scanning and bagging
-THANK YOU is heard at every turn.
Driving there takes time and is costing me in gas but I am finding it is worth it.
My recommendation is you step up your management training program or, in my case, just send the Bensalem Management team to the Grant Ave store for a 2 week in service training.
Good Luck.
My name is: Bruce Peltzer
My email is: brucepeltzer02@gmail.com
My Acct is: 4 80118 68205
Suggested solution:
Improve service and courtesy......see above statements under describe complaint
