Complaint: Inconvenience of Service for Patient Prescription

on 19 March 2021 about Giant Food Stores in category Supermarkets / Grocery Stores

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My complaint:

My name is Phyllicia Melton, I have managed to change my pharmacy over to Giant because it was closer to my new place and I shop there often so I said why not. Apparently I have had two instances where not only was there a major inconvenience and issue with the prescription being filled but also a issue with a rejection of my prescription after I spoke to my doctors office , they stated that the prescription needed a doctors approval, however my doctor has managed to approve because if that was the case he would have not put it in. I dislike that not only I had a issue but the other patients needing prescription also had a issue . The service is horrible and a this point, the entire department needs immediate attention to the customer service offered. I will follow up on this.

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Justified complaint?

Suggested solution:

Fix the service in your company. It’s disturbing seeing poor service in a area that already experience poverty and a the only pharmacy that may be close to many homes , it’s convenient but better service can be rendered.

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