Complaint: Difficulty in upgrading customer card

on 24 September 2020 about Giant Food Stores in category Supermarkets / Grocery Stores

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My complaint:

Applied online for flexible rewards upgrade . Number assigned differed from old card. No info on how to receive scannable card. Call to customer service unanswered for 20 minutes. Spoke to 3 people at local store. None knew what to do. One used old card. One entered new number but I got no rewards at all. Manager suggested I return another day to speak to different manager. Call to customer service again. On hold 9 minutes. Person s voice was distorted
ed. I explained my problem and she clicked me to recorded message saying check at my local store.

0 0 votes
Justified complaint?

Suggested solution:

Educate their employees. Contact me and answer my questions. Assist me in upgrading card.

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