My complaint:
Applied online for flexible rewards upgrade . Number assigned differed from old card. No info on how to receive scannable card. Call to customer service unanswered for 20 minutes. Spoke to 3 people at local store. None knew what to do. One used old card. One entered new number but I got no rewards at all. Manager suggested I return another day to speak to different manager. Call to customer service again. On hold 9 minutes. Person s voice was distorted
ed. I explained my problem and she clicked me to recorded message saying check at my local store.
Suggested solution:
Educate their employees. Contact me and answer my questions. Assist me in upgrading card.
